Refund policy

Thank you for choosing Kobaltstack. We want every purchase to feel safe, so this page sets out exactly how refunds work. By placing an order or making a purchase from Kobaltstack LLC, you agree to the terms below together with our Privacy policy and Terms of service.

If for any reason you are not satisfied with a product we provide, contact us. We would rather fix the problem than argue about it.

Refunds

You may request a refund within 14 days of your original purchase date. Refunds are issued to the original payment method and are processed within 14 days of approval.

Your statutory consumer rights, including any longer withdrawal or cancellation periods that apply in your country of residence, are unaffected by this policy and always take precedence.

Subscriptions

You may cancel a subscription at any time. Cancellation takes effect at the end of the current billing period. If you believe you were charged after cancelling, contact us and we will resolve it.

Free products

Products marked as “Free” involve no payment and are therefore not subject to refunds.

How to request a refund

Email info@kobaltstack.com with your order details. We review every request and reply within 2 business days.

Exceptions

We may decline a refund where there is evidence of fraud, refund abuse or other manipulative behaviour. Purchases made through a third-party platform, such as the Chrome Web Store, are governed by that platform's own refund policy.

Contact us

If you have any questions about this Refund policy, write to us at info@kobaltstack.com.